Shipping Policy
SHIPPING METHODS TO US DESTINATIONS* (INCLUDES 24-48 BUSINESS HOURS OF PROCESSING TIME)
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Delivery Option
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Cost
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Estimated Total Delivery Time
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USPS First-Class Mail
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FREE on all orders
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5-6 Business Days
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USPS Priority Mail
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$4.99
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3-5 Business Days
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FedEx 2Day
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$9.99
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4-5 Business Days
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FedEx Standard Overnight
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$14.99
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3-4 Business Days
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CANADA
Standard shipments will be sent via FedEx Priority International
Taxes, Duties and Brokerage fees will be included during checkout.
All shipping fees are in USD
SHIPPING METHODS TO CANADIAN DESTINATIONS (INCLUDES 24-48 BUSINESS HOURS OF PROCESSING TIME)
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Delivery Options
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Cost
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Estimated Total Delivery Time
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FedEx Priority International
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$19.99
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4-5 Business Days
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Kassam Jewels offers reliable and flexible shipping through:
We offer free shipping on all orders to US based customers with no minimum purchase amounts. We are constantly working on figuring out new ways of reducing our costs to pass savings on to our customers. It is our hope that we will identify a better shipping option for our Canadian customers as well, but as of right now we are not able to off Canadian customers free shipping.
*Free shipping for USA 50 States only and No Minimum Purchase Amount **Free shipping is not valid for Canadian Customers at this time Items Ship USPS 1st Class or Priority (depending on weight)
SHIPPING POLICIES
PROCESSING YOUR ORDER
Once we get your order, we take care of it right away so you can get your jewelry ASAP! All orders are processed within one to two business days. Then shipped to you immediately, according to your preferred method of shipping.
All shipping fees are in USD.
SHIPPING YOUR ORDER
When you order and your credit card is processed we will work on shipping your order. Our Customer Service department may contact you for additional information, but only if needed.
As long as the credit card is not found fradulent their should be no problems with your order.
Of course rings and customized orders (e.g. Family Jewelry, Designer or specialty items) may require additional processing time due to ring sizing and other personalization requirements. We want to make sure we get your order perfect.
For your security, high value orders may require a signature upon delivery. If you can't be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.
For security reasons, we ship to street addresses only, not to PO Boxes.
You'll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.
In the event that your order cant be shipped. We will contact you within 2 business days to let you know why your shipment has been held up.
SHIPPING YOUR ORDER TO APO AND FPO DESTINATIONS
Your order will be shipped via USPS Priority Mail and guaranteed to arrive to APO & FPO processing centre within 3 to 5 business days. From the point your package reaches the processing center delivery to you will depend on military postal service.
EXCEPTIONS
Family and Personalized Jewelry orders will be shipped out 7-10 business days after order has been submitted due to the customization work involved. Again, we want to get your order perfect.
Note: Watches, Family and Personalized Jewelry, and the Persona Charms Collection can't be shipped to Canada.
TRACKING YOUR ORDER
We send out a email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches your doorstep. Please be advised that depending on your inbox's security settings. Our confirmation e-mail may be received as SPAM. Check your 'SPAM' or 'Junk' mail inbox periodically. Also be sure to add kassamjewels@gmail.com to your Email Address Book to ensure that our emails make it into your inbox. If you cant find that e-mail. You can check the status of your order by emailing us at kassamjewels@gmail.com or call us at 281 491 5161.
ORDER CANCELLATION
Change your mind? If you want to cancel or change an order for any reason. Please contact us and make sure to include your name and information and what you ordered and call 281 491 5161 as soon as possible.
We promise we will try to stop the order from going through. But keep in mind that our order fulfillment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order. It might already be in the shipping process. If that happens. We cant change or cancel an order once its journey to you has begun. If your order cant be cancelled and you still dont love it after its arrived> Just return it according to our 30-day money back return policy.
PROCESSING YOUR ORDER
Once we get your order, we take care of it right away so you can get your jewelry ASAP! All orders are processed within one to two business days. Then shipped to you immediately, according to your preferred method of shipping.
All shipping fees are in USD.
SHIPPING YOUR ORDER
When you order and your credit card is processed we will work on shipping your order. Our Customer Service department may contact you for additional information, but only if needed.
As long as the credit card is not found fradulent their should be no problems with your order.
Of course rings and customized orders (e.g. Family Jewelry, Designer or specialty items) may require additional processing time due to ring sizing and other personalization requirements. We want to make sure we get your order perfect.
For your security, high value orders may require a signature upon delivery. If you can't be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.
For security reasons, we ship to street addresses only, not to PO Boxes.
You'll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.
In the event that your order cant be shipped. We will contact you within 2 business days to let you know why your shipment has been held up.
SHIPPING YOUR ORDER TO APO AND FPO DESTINATIONS
Your order will be shipped via USPS Priority Mail and guaranteed to arrive to APO & FPO processing centre within 3 to 5 business days. From the point your package reaches the processing center delivery to you will depend on military postal service.
EXCEPTIONS
Family and Personalized Jewelry orders will be shipped out 7-10 business days after order has been submitted due to the customization work involved. Again, we want to get your order perfect.
Note: Watches, Family and Personalized Jewelry, and the Persona Charms Collection can't be shipped to Canada.
TRACKING YOUR ORDER
We send out a email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches your doorstep. Please be advised that depending on your inbox's security settings. Our confirmation e-mail may be received as SPAM. Check your 'SPAM' or 'Junk' mail inbox periodically. Also be sure to add kassamjewels@gmail.com to your Email Address Book to ensure that our emails make it into your inbox. If you cant find that e-mail. You can check the status of your order by emailing us at kassamjewels@gmail.com or call us at 281 491 5161.
ORDER CANCELLATION
Change your mind? If you want to cancel or change an order for any reason. Please contact us and make sure to include your name and information and what you ordered and call 281 491 5161 as soon as possible.
We promise we will try to stop the order from going through. But keep in mind that our order fulfillment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order. It might already be in the shipping process. If that happens. We cant change or cancel an order once its journey to you has begun. If your order cant be cancelled and you still dont love it after its arrived> Just return it according to our 30-day money back return policy.